Module 1: Introduction to HIPAA
Module 2: Fundamentals of PHI
Module 3: The Privacy Rule – Uses, Disclosures, and Compliance
Module 4: The Security Rule – Uses, Disclosures, and Compliance
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2.2.2 For Telephone Communication

The permitted disclosures of PHI under the HIPAA Privacy Rule are the same as the HIPAA telephone rules for conversations between covered entities and business associates. When communication involves a business associate, a business associate agreement (BAA) must be in place before releasing PHI.

Covered entities must identify themselves and provide their contact information before discussing the reason for their call to be HIPAA compliant. Additionally, the Federal Communications Commission (FCC) has recommended that phone calls and messages be limited to 60 seconds and 160 characters, respectively.

Moreover, healthcare professionals shouldn’t contact patients too frequently.

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